Unable to upgrade phone without an unlimited plan?
I have been with AT&T for few years and I have one of the grandfathered Mobile Share plans. I was trying to get a phone upgrade through Best Buy with AT&T installments and kept getting this error at the last step in the check-out process where it asks you to accept AT&T terms:
I also went to a Best Buy store and the associate who helped me had the same error. He advised me to call AT&T to check why this error is occurring.
When I called AT&T the CSR told me they no longer do upgrades on the old plans and I must upgrade to an unlimited plan (which I don't need) to be able to upgrade. Since when is this policy in place? If the CSR is right and AT&T is trying to force everyone to pay up for services they don't need, I'm probably going to another carrier.