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amwo913's profile

Contributor

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1 Message

Tue, Oct 31, 2017 1:56 PM

Unable to get Sim Card for Moto G5S Plus

I recently purchased Moto G5S Plus.  My phone's IEMI number and model number are not in the AT&T system, so they will not give me a sim card.
I have called the support line, used the online chat, and contacted my local AT&T corporate store, all of which advise they cannot provide a sim card without the phone being in their system.
I keep getting directed back to the initial support line (800.331.0500) which then tells me to contact my local store.

Is there anyone else I can contact about this, or did I just buy a really nice paperweight? 

ACE - Sage

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90.4K Messages

4 y ago

Just go to an ATT store and get a nano sim. 

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