Trouble unlocking subsidized device?
I've been trying to unlock my phone (which does not have an installment plan), but no luck so far. After contacting customer service, I received a message saying:
Thank you for contacting AT&T Customer Care about unlocking your AT&T mobile device. We cannot complete your request for one of the following reasons:
- If you are under contract you must complete the contract period before your device can be unlocked.
- If you paid full price for your AT&T device and are a postpaid customer you must have at least 60 days of service with AT&T.
The subject line of the email was "Subsidy Device Unlock Request." Since my phone purchase was subsidized by my previous employer, I thought this might be causing the issue? I have been with AT&T for over 60 days and also am on the AT&T Unlimited Starter plan. Any advice? Thanks!