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Reemireem's profile

Tutor

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6 Messages

Fri, Oct 4, 2019 5:55 AM

Tried to port my number from att , rep added a new line instead...

I went into a att store to have my number ported over from a different carrier and also upgrade my line for the bo go offer. I went instore because I was unsure of the process of porting over a number. The in store rep told me that I needed to purchase a new phone first and then I would be able to port my number over to this new phone. The att representative then informed me that since I was adding a new line I would qualify for the bo go offer and helped me complete the order online to do so. The representative messed up my order and instead of porting my number , she added a new line. Now I am being charged extra for a new line that I don't want and didn't wish to receive. The new purchased device never came because it was lost in transit and now I cant upgrade my device or port my number for the bogo offer. This is an inconvenient issue and att should deal with issues at stores and representatives who make mistakes on att customer accounts!  Please help!

Constructive

Employee

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23.8K Messages

2 y ago

bogo  requires both phones be activated on the at&t network . you didnt think they would give you a free phone without activation did you?

Tutor

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6 Messages

2 y ago

No I planned on activate phone with a new ported nu,ber from different
carrier. Att did complete an order with activating the line or service
first. They didn't even take down payment. Billed to my account. Why am I
expected to pay for a phone I never activated and did not complete bogo
offer? How can you activate a phone or line without have a phone or line on
account first? Doesn't ,ake any sense to me.
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