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J

New Member

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2 Messages

Wed, Sep 16, 2020 6:48 PM

Trade-in sent using wrong label

I recieved my new phone packaged up my old phone and sent it out using the label that came in the box with the new phone..this was 4 weeks ago...i realized 2 days after i sent the phone back and recieved the return package that i might have made a mistake...so i called att and told my story..well i was told i used the buyers remorse label for the new phone and that this happens alot. I was told that they (att) would put a flag on it and have it redirected to the appropriate location......  well that didnt happen my trade-in is lost. And no one will call me back. So what can i do to fix this cause im not going to get scammed into paying 1000 for a phone that i was told with my trade in was free.

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Brand User
ATTHelp

Community Support

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136.8K Messages

a month ago

Hello @Jdrum69,

 

Thank you for reaching out to us. For questions about the delivery confirmation of your mailed trade-in, please contact our Trade-in Support department at 888-445-6005 for further assistance. Hope this helps!

 

Sean, AT&T Community Specialist

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New Member

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2 Messages

a month ago

Thats who i talked to was trade-in support. 

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