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Tue, Oct 27, 2020 12:20 AM
iPhone X - I just cracked the screen yesterday. I have insurance. Should I fix the screen or can I upgrade my phone to the 12 Pro. My X phone is paid for.
a month ago
Allow us to answer your question @iphoneDKW!
If your old cellphone has sustained any physical damage, it may reduce the trade-in value or make the device ineligible to receive the promotional offer.
We recommend contacting our Trade-In Support Team if you have any other questions or require assistance. 1.888.445.6005 M-F 7am-10pm PSTS-S 9am-7pm PST
We hope this helps, and thanks for reaching out to us!
Dwight, AT&T Community Specialist
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