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Tue, Oct 27, 2020 12:20 AM

Trade or fix cracked screen

iPhone X  - I just cracked the screen yesterday.  I have insurance.  Should I fix the screen or can I upgrade my phone to the 12 Pro.  My  X phone is paid for.


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140.2K Messages

a month ago

Allow us to answer your question @iphoneDKW!


If your old cellphone has sustained any physical damage, it may reduce the trade-in value or make the device ineligible to receive the promotional offer. 


We recommend contacting our Trade-In Support Team if you have any other questions or require assistance. 1.888.445.6005 M-F 7am-10pm PST
S-S 9am-7pm PST


We hope this helps, and thanks for reaching out to us!


Dwight, AT&T Community Specialist 

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