Trade in Scam
I traded in 2 mint condition Note 8 phones, both were paid off. I took photos of the phones front and back and other pics showing the extra bubble wrap we purchased to wrap the phone's in, beforehand and placing in their cheap white mailer. The only reason we traded in our phones was for the $1,000 credit. I received an email indicating the screen was cracked not working. I called today 8:47am was told would receive a call back within 48hrs regarding the one phone. Was told the other phone was good and credits would begin in 3 months. Not even 4 hours later received an email about the second phone stating the screen was cracked not working. I just got off the phone again, demanding answers and was told its being escalated to tier 2. I am filing a BBB complaint and calling the media. I will not pay AT&T and will take this matter as far as I need to. This is a poor excuse for business and I will tell everyone beware of the SCAM they are running.