trade in promo credits
traded in 2 phones this last billing cycle. The lines still had trade in promo credits 14-30 due to be applied over the next 17 months. Reviewed bill this morning and those two lines no longer have trade in promo credits applied. I verified before upgrade (because I had lines with eligible upgrades I could have used) that the promo credits would still be applied over the next 17 months. Is this an error that they will fix or are they screwing me out of 396.78 on each line?