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New Member

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7 Messages

Sat, Nov 28, 2020 5:52 AM

Trade in eligibility with a minor chip at the bottom of the screen

Hello, 

I just got my new iPhone 12 Pro Max and plan to trade in my iPhone X. Now that I removed the screen protector I realize there’s a very small chip at the bottom left of the screen that’s not very visible nor it affects the display area (see attached images at the bottom). I’m not sure if that can lower the price of my trade in so if that’s the case I should probably replace the screen as I have mobile insurance through AT&T and I’ll only need to pay for the deductible. 

In case I should do this, any advice how the process goes and how long it takes? I need to return my old phone in 30 days or less so hopefully I have enough time to do this. 

Thanks so much for the help! 

Best,

Dejan

Here are pictures (the chip is at the bottom central-left edge)

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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59.7K Messages

2 y مضت

@Constructive Where does it state that? The only requirement I know of is it needs to be worth at least $95. Now whether or not that blemish makes it worth less than $95, I don’t know.

Constructive

Employee

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29.3K Messages

2 y مضت

The phone must be free of any cosmetic flaws and be in perfect working order to qualify 

Former Employee

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1.8K Messages

2 y مضت

  • All quoted Trade-in values are conditional and subject to adjustment by Us based on the actual make, model, condition and operating condition of the Trade-in Device. We reserve the right to reject your Device for trade-in.
  • The condition, specifications, and other representations you have provided to Us as to your Device are accurate. In the event the representations you made are determined to be inaccurate, you acknowledge that the trade-in credit initially offered may be significantly reduced. Upon receipt, We will make the final determination of your Device trade-in value subject to a unilateral adjustment in the value of the actual Device received. If you are unsure of the condition of the Device and want a final determination of the value before surrendering it, you can take it to a participating retail store where a final determination can be made before you surrender the Device. You will be notified via email of any discrepancy in the Device condition, specifications, or other representations, however all transactions are final once you trade-in the Device.

Previous offers have stated that their could not be any physical damage such as cracks or chips. 

New Member

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7 Messages

2 y مضت

Thanks for the responses. Just to clarify I went to AT&T today and one of the associates evaluated the device value for me which dropped from $200+ to $107 because of the small chip at the bottom. That is still over the $95 value needed to get the full value of the promotion so I traded the device on the spot and canceled my screen replacement appointment through the AT&T mobile insurance.

Dejan 

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