
New Member
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7 Messages
Trade in eligibility with a minor chip at the bottom of the screen
Hello,
I just got my new iPhone 12 Pro Max and plan to trade in my iPhone X. Now that I removed the screen protector I realize there’s a very small chip at the bottom left of the screen that’s not very visible nor it affects the display area (see attached images at the bottom). I’m not sure if that can lower the price of my trade in so if that’s the case I should probably replace the screen as I have mobile insurance through AT&T and I’ll only need to pay for the deductible.
In case I should do this, any advice how the process goes and how long it takes? I need to return my old phone in 30 days or less so hopefully I have enough time to do this.
Thanks so much for the help!
Best,
Dejan
Here are pictures (the chip is at the bottom central-left edge)



Accepted Solution
Official Solution
sandblaster
ACE - Expert
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63K Messages
2 years ago
@Constructive Where does it state that? The only requirement I know of is it needs to be worth at least $95. Now whether or not that blemish makes it worth less than $95, I don’t know.
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Constructive
Former Employee
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30.7K Messages
2 years ago
The phone must be free of any cosmetic flaws and be in perfect working order to qualify
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Lockdowncraziness
Former Employee
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1.9K Messages
2 years ago
Previous offers have stated that their could not be any physical damage such as cracks or chips.
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denimarkovic
New Member
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7 Messages
2 years ago
Thanks for the responses. Just to clarify I went to AT&T today and one of the associates evaluated the device value for me which dropped from $200+ to $107 because of the small chip at the bottom. That is still over the $95 value needed to get the full value of the promotion so I traded the device on the spot and canceled my screen replacement appointment through the AT&T mobile insurance.
Dejan
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