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Thu, Jan 7, 2021 9:29 AM

Trade in credit question

I trade in iphone 7+ for iphone 12. I went back to the store to give the phone for trade in and my invoice is showing 0 credit. Shouldnt it show how much the phone costs for trade in? Looking at my receipt, it looks like its showing im not getting any credit

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ATTHelp

Community Support

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147.6K Messages

2 months ago

Hello @pinkaw, and thanks for reaching out to us!

 

We'd like to know more about your device trade-in!

  • Was your trade-in promotion processed at that specific store you mentioned?
  • Were you told of a billing credit or gift card offered at the time of the trade-in process?
  • Have you contacted or visited the store for further assistance with your trade-in promotion credit? 

Fill us in more specific details to understand what's happening. 

 

We look forward to your reply!

 

Dwight, AT&T Community Specialist 

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