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Thu, Jan 7, 2021 9:29 AM

Trade in credit question

I trade in iphone 7+ for iphone 12. I went back to the store to give the phone for trade in and my invoice is showing 0 credit. Shouldnt it show how much the phone costs for trade in? Looking at my receipt, it looks like its showing im not getting any credit


Brand User

Community Support


147.6K Messages

2 months ago

Hello @pinkaw, and thanks for reaching out to us!


We'd like to know more about your device trade-in!

  • Was your trade-in promotion processed at that specific store you mentioned?
  • Were you told of a billing credit or gift card offered at the time of the trade-in process?
  • Have you contacted or visited the store for further assistance with your trade-in promotion credit? 

Fill us in more specific details to understand what's happening. 


We look forward to your reply!


Dwight, AT&T Community Specialist 

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