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Groovymarlin's profile

Tutor

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5 Messages

Fri, Jan 14, 2022 6:07 PM

Switching a new phone to a line other than the one it was intended for

I bought my daughter a new iPhone 13 for Christmas, but it turns out she really likes her old phone and doesn't want to upgrade yet. Meanwhile, my husband's phone is quite old and he is definitely ready for an upgrade. We're all on the same plan, obviously. I ordered the phone through ATT.com as an upgrade to my daughter's number, but both she and my husband are eligible for upgrade. I'm already paying the installments on the new phone. 

Rather than return the phone, I wondered if I could have my husband activate it on his number instead. Is this something that I need to ask AT&T to do, and if so, WHERE? I don't see an option in my online account. Maybe I need to take the phone to an AT&T store and have them do it? Has anyone done something like this before? Any help appreciated. 

sandblaster

ACE - Expert

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55.4K Messages

10 d ago

You need to first activate it on the line it was ordered on. Once that is done, you can use it on any line. Just move the SIM card from your husband’s phone to the 13. The installment plan will stay on your daughter’s line. 

ACE - Sage

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92.1K Messages

10 d ago

This...⬆️

Tutor

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5 Messages

10 d ago

Thanks! That makes sense...but can she then reactivate her old phone after she gives the new one to him?

ATTHelp

Community Support

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180.3K Messages

10 d ago

Hello @,

 

Thanks for reaching out to us.

 

She can absolutely start using her old device again after she gives the new one to him!

 

You can follow the steps at this link to swap active SIM cards between devices.

 

Let us know if you have any additional questions.

 

Sean, AT&T Community Specialist

ACE - Sage

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92.1K Messages

10 d ago

@Groovymarlin

@sandblaster  aalready told you how.

You need to first activate it on the line it was ordered on.

This activates the sim card you will take out of the 13, and put in her old phone.  The SIM card has her phone number on it. 

Just move the SIM card from your husband’s phone to the 13.

After your husband moves his old SIM card into the new iPhone 13, he can set up the new phone with a backup from his previous device.

Tutor

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5 Messages

10 d ago

Oh! Light bulb! I get it now. Sorry, I haven't swapped SIM cards around since the days of Nokia etc. :D 

ATTHelp

Community Support

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180.3K Messages

10 d ago

Hello @,

 

No worries!

 

Please don't hesitate to contact us with any other questions that you may have.

 

We're always happy to help!

 

Sean, AT&T Community Specialist

Tutor

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5 Messages

7 d ago

OK we activated the new phone and switched the SIM cards, but now her old phone says "No Service." The new phone (with my husband's SIM card in it) seems OK. Not sure what to do.

sandblaster

ACE - Expert

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55.4K Messages

7 d ago

That sounds like either the new SIM card that came with the new phone did not get activated or you didn’t move that SIM card to your daughter’s phone. If the new SIM card did not get activated, you have not yet activated the phone on the line it was bought under. There are two different activations, activating the phone with Apple and activating the new SIM card.

Tutor

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5 Messages

7 d ago

Hmm. Good to know. I guess I should switch the cards back and try again? I'll do that and see what happens.

sandblaster

ACE - Expert

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55.4K Messages

7 d ago

If the new SIM card hasn’t been activated, your daughter’s old SIM card should still be working. If it is still working, you don’t have to activate the new SIM card, you could use the old SIM card. Either way, your daughter’s number needs to be on that new phone long enough for your account to update to reflect that the new phone is on that line. Once that occurs, then swap SIM cards to whatever phone you want.

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