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New Member

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2 Messages

Sun, Mar 29, 2020 3:42 AM

Swap phones, require new SIM with COVID-19 issue and stores closing.

Can one now swap phones without requiring a new SIM with COVID-19 issue and stores closing. Previous policy required a new SIM.

Accepted Solution

Official Solution

ACE - Sage

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100.2K Messages

3年前

Unless the old SIM card is incompatible with your new phone there is no reason you could not always just move your old SIM card to your new phone.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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59.8K Messages

3年前

There is or was no previous policy that required a new SIM card. If the SIM card was the right size, you’ve always been able to swap phones by swapping SIM cards.

New Member

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2 Messages

2年前

Sort of correct. I could swap the SIM (same size), but it still took AT&T intervention, for which I'd already waited 5 hours on the phone for Tech Support. It needed to have the new phone's IMEI registered at their end. Conveniently, I was conversing with a fellow from the AT&T President's Office (seriously) on another matter and he was able to take care of it.

Thanks All for the responses.

(edited)

Tutor

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12 Messages

Could you post the number? I have been an ATT customer for a while and I placed a new order, which they charged me for, and they hit me with "we need you to call us to complete your order." My phone holds a charge for like 4 hours now and I need to upgrade. I actually have to go to work everyday and use my phone so I am not sitting at home watching netflix on it. God forbid this thing broke right now. There is absolutely no reason anyone should have to wait five hours for service since all transaction should be able to be completed online from start to finish.

When that office gets crushed with calls they will realize they are wasting everyone's time by sending messages like "call att" for transactions that should be completed online.

(edited)

ACE - Sage

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100.2K Messages

@Kogashuko 611. Or numbers in the contact us link below. In your case ’Sales’

Most if the time they cant prove who you are, so they ask you to call (in the past, to a store)

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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Tutor

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12 Messages

I waited online two days in a row for two hours each. Finally I canceled my order and placed it again. It isnt an issue of "knowing who I am." I didnt place the order from a VPN or anything. It was done from the same IP both of my phones and my microcell use regularly AND I verify with two factor identification. Plus they still charged my card.

This is pure ignorance on their part. If that hadn't worked I was going into a Tmobile store tomorrow, which was actually still open as the ATT one should be, and switch over. They are a telecommunications company with critical infrastructure and shy of a zombie apocalypse there is zero reason you shouldn't be able to reach someone via phone, email, live chat, or in person. Nevermind, purposely putting orders on hold and requiring people to call them.

(edited)

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