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New Member

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3 Messages

Wed, Nov 18, 2020 1:29 AM

SIM card

I purchased a new iPhone 12 at an ATT store. I followed instructions on transferring data from old iPhone to new. Do I transfer the SIM card from the old phone to the new one? 

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lizdance40

ACE - Sage

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81.5K Messages

2 months ago

If you purchased your phone at an AT&T store it should have been activated for you with a new SIM card.  

Was it? 

If not, or if you are a prepaid user, then you move your sim from your old phone

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

2 months ago

I activated it at home. Everything transferred from my old phone. I remembered the sales associate said to do something with the SIM card and he showed me how to remove it. But the new phone already had one so I’m confused. 

lizdance40

ACE - Sage

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81.5K Messages

2 months ago

Answering the questions above in full might get you closer to the solution. If you purchase the phone and are Prepaid customer then like you were shown, you move the SIM card from the old phone to the new phone

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

2 months ago

Thank you

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