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bruhitzlandy's profile

2 Messages

Friday, September 22nd, 2023 8:43 PM

Shipping hasn’t updated for new iPhone

i preordered the iPhone 15 Pro Max on the 15, said it would be delivered the 22nd. It’s the 22nd and it still hasn’t even shipped and it says it’s gonna ship the 21st still??? when will it update??? when will i receive the product??

10 Messages

4 months ago

I had to contact ATT by phone and reorder a new phone. My original order never arrived and I think was lost. If you don’t have updated tracking I would call. It helps if you know your ATT PIN number. My second order I placed on the phone arrived 2 days later (I ordered on a Saturday and a personal rep arrived Tuesday with it). 

Voyager

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6 Messages

4 months ago

I had the same issue.  After 6 calls over the course of a month, I finally got someone to acknowledge that there was a problem.  They marked it as lost in transit, ordered a new phone for me, and I had it in 2 days.  They can resolve the issue very quickly once they finally admit it's not just "delayed in shipping".

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