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Fri, Jun 5, 2020 1:22 AM

Sent trade in to wrong address

I accidentally sent my trade in to the address you would return your phone if you didn’t like it (14 day policy). I have no idea what to do ?!


Brand User

Community Support


144.8K Messages

8 months ago

We'd like to know more about your device trade-in @Sbrown15111!

  • Did you access the AT&T Trade-In Portal to follow the steps provided?
  • Did you receive the trade-in prepaid shipping label to mail-out your old device?
  • Was the old cellphone delivered to the return facility? 

Fill us in more details for further review. We look forward to hearing from you!


Dwight, AT&T Community Specialist 

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New Member


6 Messages

4 months ago

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