Sent trade in to wrong address

I accidentally sent my trade in to the address you would return your phone if you didn’t like it (14 day policy). I have no idea what to do ?!

Community Support

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144.8K Messages

8 months ago

We'd like to know more about your device trade-in @Sbrown15111!

Did you access the AT&T Trade-In Portal to follow the steps provided?
Did you receive the trade-in prepaid shipping label to mail-out your old device?
Was the old cellphone delivered to the return facility?

Fill us in more details for further review. We look forward to hearing from you!

Dwight, AT&T Community Specialist

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New Member

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6 Messages

4 months ago

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