New Member
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6 Messages
Sent trade in phone to wrong address
Just got a Note 20 and did the trade in for the promotion and sent it to the wrong address due to it was the address AT&T provided to me. About a day or 2 after I sent the phone I got a package in the mail saying I need to use this to send my phone back. Will I still get my promo for the trade in?
sanghee1021
New Member
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6 Messages
4 years ago
This just happened to me. I sent two galaxy S10 phones to a wrong address, because I thought the label in the box was the one for trade-in. Did you resolve this?
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Huey45
New Member
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6 Messages
3 years ago
No its still going on. I finally got some time to call AT&Ts 1-800 number so hopefully I'll have good news today.
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HCarnefix
New Member
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4 Messages
3 years ago
Which AT&&T 800 number did you call? I've called 611, Hyla (trade-in company), and the number provided on the trade-in portal page.... which coincidentally is the only one that rang a couple times then went straight to a busy signal... hmm
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Huey45
New Member
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6 Messages
3 years ago
I called 800.331.0500, which should be the 611. It took me a couple of minutes to get placed in a queue to speak to a representative... however I finally did get to talk to someone and they put me through to the trade in department (their # is 1-888-445-6005). As of now it has been "escalated" so that they can hopefully find my trade in at the warehouse.. I should hear back by Thursday.. hopefully
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Russell99ky
New Member
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1 Message
3 years ago
Any update. I am in the same boat as of today.
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HCarnefix
New Member
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4 Messages
3 years ago
not for me, i’m still waiting for someone to contact me about my escalated ticket.
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Vedau
New Member
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6 Messages
3 years ago
I’m facing the same issue as the rep told me to use the return label for the trade in. Today I was able to connect to the trade in dept and they told me I will get an email from in 48 hrs from them on the next step. Hopefully they can find my phones from the warehouse as they should be under my account when they arrive.
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sanghee1021
New Member
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6 Messages
3 years ago
I haven't got any email. I think it's already past 48 hrs (business hours) for me. I might call them again on Monday.
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HCarnefix
New Member
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4 Messages
3 years ago
I was told 5 business days. I keep checking for an email but I have yet to receive one. I find it strange that every time i call either 611 or the trade-in number i get something different
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Huey45
New Member
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6 Messages
3 years ago
I haven't received an email yet.. tried calling the trade in department today and all I get is a busy signal. Called the 611 line and spoke to a rep and they told me that is an issue for the day.. hopefully I have better luck tomorrow
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