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Scammed (?) by AT&T at local BJs
Last week I was approached by an AT&T (?) representative at the local BJs: "Are you with AT&T?"... "Do you want to upgrade to iPhone XR for only 5$/month?". While I don't necessarily need a new phone (the 6S is paid in full and works just fine), the offer seemed enticing so I accepted. He went ahead and did all the paperwork and I left. I started receiving emails about the order including one with a preview of the next bill which showed a $20 (!) installment for the new phone. I started realizing that I don't have anything written about the $5/month upgrade for future reference. I only had that guy's word.
A few days later I went back to the store to ask him to give me something in written about the promotion. He said he doesn't have anything but allowed me to take a couple photos from his tablet showing the details of the promotion.
To avoid surprises down the road, I was looking to contact AT&T to confirm but, of course, there is no email address in Contact us section of the website.
So I started a chat session, I told the whole story and, you guessed it, the promotion only applies to new lines (!) and I'll need to pay $20/month for the upgrade. In this case I said I want to cancel the order. The chat representative asked for my phone number for her manager to call. A few minutes later I got a call from the manager which told me that "I'm a valued customer" and they will apply the promotion to my upgrade (!) and I'll get the XR for $5/month after all but will need to connect me to Sales. A couple minutes later, I'm on the call with a Sales person which says there is nothing she can do regarding the promotion but if I want she can help with the cancellation. However, after giving her the order number I'm told that she cannot do anything about that type of orders (starting with 99) and that I'll need to go to the point of sales (!)... that is, the guy at BJs that scammed me in the first place.
Stay tuned for more once I go back to BJs.