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Thu, Oct 29, 2020 3:38 AM

Sales agent lied to me about product availability to get me to buy product

The ATT agent lied to me about availability of an iphone to get me to purchase the phone, a second phone and change my account type. I repeated the question at least 6 times during our call. He was very clear in his answer even when I questioned it.  This was a blatant deceptive sales strategy to get me to agree to the purchase and all new terms and conditions. Tried talking to ATT this afternoon, but after nearly 3 hrs of being passed around to 6 different people, I was told the dept was now closed for the night. No accountability, no training, probably worst example of customer service I can find.  Still no resolution in sight.  Trying to elevate but keep getting run around. Anyone have suggestions? #worstcustomerserviceATT

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Employee

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15.9K Messages

a month ago

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