Trade In and Get Rewarded!
Montybatforums's profile

New Member

 • 

2 Messages

Saturday, February 25th, 2023 1:58 PM

Returns

I got my new phone in the mail. However, I noticed an email saying my trade in credit is $100, when I thought trading in any s series phone (s10+) would make me eligible for a 1000 credit. I now want to return my new phone, instead of sending in my old s10+. I am in the final day of my return period. Can I take my new phone to an at&t store to return it instead of mailing it, so that it qualifies as being in the return period?

ACE - Expert

 • 

64.7K Messages

1 year ago

I believe a corporate store will take your return. However, to qualify for the $1000 credit, your trade in needs to be valued at $35 or higher. That email is just telling you your trade in meets that requirement. Please read the promotional requirements.

  • To qualify for $1000 credit, trade-in must have min. $35 trade-in value before device condition questions have been answered.
  • Eligible devices:
    • Apple iPhone: iPhone: 8, 8+, iPhone SE (2nd Gen), X, XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, 12, 12 mini, 12 Pro, 12 Pro Max, 13, 13 mini, 13 Pro, 13 Pro Max, iPhone SE (3rd gen), 14, 14 Plus, 14 Pro, 14 Pro Max
    • Samsung Galaxy: A23, A23 5G, A32, A32 5G, A42 5G, A50, A50s, A51 5G, A52, A52s, A52 5G, A53, A70, A71, A71 5G, A72, M52 5G, S, S 4, S 4 Zoom, S 4G, S Aviator, S Blaze 4G, S Duos, S Duos 2, S Glide, S II, S II 4G, S II Epic 4G Touch, S II HD, S II HD LTE, S II LTE, S II Skyrocket, S II WiMAX, S II X, S III, S III 4G LTE, S III LTE, S III Mini, S III VE, S Lightray 4G, S Plus, S Relay, S Showcase, S Vibrant, S2 Plus, S3, S3 mini VE, S3 Neo, S3 Progre, S3 Slim, S4, S4 Active, S4 Duos, S4 Mini, S4 Mini Duos, S4 Triband, S4 Value Edition, S4 zoom, S5, S5 Active, S5 Duos, S5 mini, S5 Neo, S5 Prime, S5 Sport, S6, S6 Active, S6 Edge, S6 Edge + Duos, S6 Edge TD, S6 Edge+, S7, S7 Active, S7 Edge, S8, S8 Active, S8 Duos, S8+, SL X, S9, S9+, S9+ Duos, S10, S10+, S10 5G, S10e, S10 Lite, S20, S20 5G, S20+, S20+ 5G, S20 FE, S20 FE 5G, S20 Ultra 5G, S20+ 5G, , S21 5G, S21+ 5G, S21 Ultra 5G, S21 FE 5G, S22, S22+, S22 Ultra,  Note, Note FE, Note 3, Note 3 Duos, Note 3 Neo, Note 3 TD, Note 4, Note 4 Duos, Note 4 S-LTE,  Note II, Note II LTE, Note III, Note III Neo, Note LTE, Note5, Note5 Duos, Note 7, Note Edge, Note8, Note8 Duos, Note9, Note10, Note10 5G, Note 10 Lite, Note10+, Note10+ 5G, Note20, Note20 5G, Note20 Ultra, Note20 Ultra 5G, Z Flip, Z Flip 5G, Z Fold, Z Fold 5G, ZFold2 5G, Z Flip3 5G, Z Fold3 5G, XCover Pro, Xcover Field Pro, Z Flip4, Z Fold4

New Member

 • 

2 Messages

1 year ago

Yes, I think bc it was the last day of my return period, some panic had set in. Thank you for responding!  

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.