Employee
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4 Messages
Returned phone lost?
Good morning,
I purchased a phone on the 23 of January via online as a gift. Within 2 weeks the device was returned using the return label given to me.
i called in to verify last week and just now and the phone has been shipped according to USPS but not with AT&T according to AT&T.
9202390100721412495535
shows picked up by shipping agent.
can anyone help me please?
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTHelp
Community Support
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231.3K Messages
5 years ago
Hello @Atlas18,
We'd be more than happy to take a closer look into the status of your returned wireless device. We'll be sending you a private message to request account information shortly.
Sean, AT&T Community Specialist
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Oa629e
Employee
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2 Messages
5 years ago
Hello, I’m Atlas18.
I had to create a new ID because I couldn’t reset my password. Can you please reach me here.
thank you.
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Atlas18
Employee
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4 Messages
5 years ago
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ATTHelp
Community Support
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231.3K Messages
5 years ago
Hey there @Atlas18,
Glad to do so!
We have sent you a private message requesting further information regarding the situation. Please navigate to your Forums Inbox by clicking the prior hyperlink, blue underlined text, or by clicking the envelope icon in the top right hand corner.
From there, select the message from ATTCares and reply with the requested information so we may investigate the situation in greater detail.
Thank you!
Trace, AT&T Community Specialist
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Atlas18
Employee
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4 Messages
5 years ago
because I cannot log in due to incorrect password.
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ATTHelp
Community Support
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231.3K Messages
5 years ago
We certainly understand, @Atlas18.
Please try resetting your password by clicking "Forgot Community ID or Password". If you're still unable to log in, please visit our Contact Us page for different ways to get in touch with us. Thank you.
Makaela, AT&T Community Specialist.
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Atlas18
Employee
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4 Messages
5 years ago
I was able to reset my password and private message you back.
i greatly appreciate your help.
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