Returned iPhone not scanned after using AT&T smartlabel
I upgraded my phone through my AT&T Next contract to a fantastic iPhone XS. It's great and I love it!
I returned my old iPhone 8 plus using the USPS parcel select return service label (smart label) that was provided to me on 10/24. It's been more than 2 weeks since I dropped off my return package at the post office and the tracking on USPS states "label created not yet in system" and the newgistics smart label tracking states "not received."
I spent hours on the phone without different t teams with at&t but ultimately was hung up on when I finally was connected with an AT&T next rep to explain my situation a 4th time.
I am really stressed as AT&T is threatening to charge me $456 for this phone even though I followed all the instructions i was given! I used the AT&T label provided to me.
Has anyone else faced this situation and had a resolution?