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Jklush2009's profile

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1 Message

Thursday, November 3rd, 2022 3:35 PM

Returned Device Not Recognized as Received

I returned my device in July and am now being charged for it because AT&T says they don’t have it. I have the tracking information and previously tracked the package and know AT&T received it but now went on Pitney Bowes website and can’t find the tracking information. How can I verify AT&T received it other than the information I have from USPS that states it was picked up and processed by return agent?


Community Support


210.2K Messages

5 months ago

We definitely understand your frustrations with being charged for a device you returned, and we'd like to help investigate your concerns further, @Jklush2009.


Based on the detailed information you've provided, we want to invite you into a Direct Message for further help. Please check the message icon in the upper portion of the page and reply. 


We look forward to hearing back from you, and thanks for contacting the AT&T Community Forums for help!


Lynn, AT&T Community Specialist 

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