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neerajkgupta's profile

Contributor

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2 Messages

Wednesday, October 21st, 2015 12:11 AM

Received Unlock email from AT&T but NO Unlock Code in that email

Hi ,

 

I had submitted the request to unlock the Samsung S6 phone, and as per the status it is completed. Also i had received the instruction how to unlock the phone, but the unlock code is missing in that email. The request # is ***.

 

===========

Device Unlock Status - Completed


Congratulations! Here are your unlock instructions:

Your unlock code is

Unlock Steps - Use Non-AT&T SIM Card

1. Power off the device, remove the battery, and insert a non-AT&T SIM card.

2. Re-insert the battery and power on the device with non-AT&T SIM.

3. The device displays "Enter the device unlock code."

4. Enter the eight-digit unlock code.

5. Press OK.

Note: You are allowed five attempts to unlock before your device permanently locks to the AT&T network.

Questions? Please call 800.331.0500, or dial 611 from your AT&T wireless phone.

================================================

Community Support

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15.2K Messages

9 years ago

Hi there! @neerajkgupta

 

Thanks for posting your concerns about not getting an unlock code. I’m sorry this happened.

 

So I can further assist you, please private message me by clicking here and provide your name IMEI and request number.

 

We will contact you within two business days, between the hours of 11:00 am to 7:00 pm CST

 

Thanks!

Darren

Contributor

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2 Messages

9 years ago

Thanks.. The issue is resolved.

Contributor

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1 Message

9 years ago

I have the same issue. Email did not contain the unlock code.

Contributor

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2 Messages

9 years ago

 

Reposted in a more relevant thread... 

 

Contributor

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2 Messages

8 years ago

Message body

Unlock request number: 2031434054

Thank you for contacting AT&T about unlocking your mobile device.

Congratulations! Here are your unlock instructions:

Ten unsuccessful unlock attempts permanently locks the device to the AT&T network.

1. Switch the device off.

2. Remove the AT&T SIM card.

3. Insert a non-AT&T SIM card.

4. Switch the device on. If prompted, enter the SIM PIN code.

5. Wait for the SIM unlock window to open.

6. Enter the unlock code provided (8 or 20 digits) and press Enter.

7. Power the device off.

8. Power the device on. The device is unlocked.

Questions? Please call 800.331.0500, or dial 611 from your AT&T wireless phone.


Sincerely,

The AT&T Customer Care Team

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I did not get any code either. I do not know why the issue is not resolved by AT&T ???

Contributor

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2 Messages

8 years ago

May be my issue is not visible in the post. The issue is that the email does not have the code.

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