Contributor
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2 Messages
Received Unlock email from AT&T but NO Unlock Code in that email
Hi ,
I had submitted the request to unlock the Samsung S6 phone, and as per the status it is completed. Also i had received the instruction how to unlock the phone, but the unlock code is missing in that email. The request # is ***.
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Device Unlock Status - Completed
Congratulations! Here are your unlock instructions:
Your unlock code is
Unlock Steps - Use Non-AT&T SIM Card
1. Power off the device, remove the battery, and insert a non-AT&T SIM card.
2. Re-insert the battery and power on the device with non-AT&T SIM.
3. The device displays "Enter the device unlock code."
4. Enter the eight-digit unlock code.
5. Press OK.
Note: You are allowed five attempts to unlock before your device permanently locks to the AT&T network.
Questions? Please call 800.331.0500, or dial 611 from your AT&T wireless phone.
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ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi there! @neerajkgupta
Thanks for posting your concerns about not getting an unlock code. I’m sorry this happened.
So I can further assist you, please private message me by clicking here and provide your name IMEI and request number.
We will contact you within two business days, between the hours of 11:00 am to 7:00 pm CST
Thanks!
Darren
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neerajkgupta
Contributor
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2 Messages
8 years ago
Thanks.. The issue is resolved.
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SDANGI
Contributor
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1 Message
8 years ago
I have the same issue. Email did not contain the unlock code.
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SaebaRyou
Contributor
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2 Messages
8 years ago
Reposted in a more relevant thread...
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mylittle
Contributor
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2 Messages
7 years ago
Unlock request number: 2031434054
Thank you for contacting AT&T about unlocking your mobile device.
Congratulations! Here are your unlock instructions:
Ten unsuccessful unlock attempts permanently locks the device to the AT&T network.
1. Switch the device off.
2. Remove the AT&T SIM card.
3. Insert a non-AT&T SIM card.
4. Switch the device on. If prompted, enter the SIM PIN code.
5. Wait for the SIM unlock window to open.
6. Enter the unlock code provided (8 or 20 digits) and press Enter.
7. Power the device off.
8. Power the device on. The device is unlocked.
Questions? Please call 800.331.0500, or dial 611 from your AT&T wireless phone.
Sincerely,
The AT&T Customer Care Team
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mylittle
Contributor
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2 Messages
7 years ago
May be my issue is not visible in the post. The issue is that the email does not have the code.
Where is the beef?
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