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New Member

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2 Messages

Thu, Mar 26, 2020 11:06 PM

Prepaid label to return phone for upgrade

I am required to return my device once I receive the new device or I will be billed the full retail value of the new device. I have not received the label after I spoke to customer service. This issue has been going on for a few weeks now. How can I return the old device?

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Brand User
ATTHelp

New Member

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121.1K Messages

2 months ago

Greetings @boygnius!

 

Let's help you obtain a return label for that device. Feel free to chat with one of our representatives who can assist with your case.

 

We hope this helps!

 

Lar, AT&T Community Specialist

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New Member

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2 Messages

@ATTHelp I really just need a return label and address. Thanks!