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kinsy2323's profile

Tutor

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6 Messages

Thu, May 28, 2015 11:02 PM

POLL: Problems after Lollipop update? SHAME SHAME

First of all, I LOVE my Galaxy S5! But................

 

After this lovely Lollipop update that was supposed to be super delicious, my phone started heating up even when I wasn't using it, it got super hot while charging and taking 4 1/2 hours to charge up 5%.

I am a little electronicly savvy, so I did the usual troubleshooting.  Bought a new battery and also ended up resetting to factory settings three times.

I called ATT on Tuesday.  After chatting about everything I have tried, she told me to call Samsung and said, 'We've been sending customers to Samsung if the usual troubleshooting doesn't work.  They will have you download Kies 3 and reload all the software.'

Soooooooooooooooooooooo, I had a web chat with Samsung support last night.  We went through the usual troubleshooting. After that, he said that he would submit a repair ticket and the turn-around would be around 11 days before I got my phone back, or I could contact my provider and run it through insurance.  WHAT?

First of all, I didn't ask for this update and I didn't ruin my phone.  WHY SHOULD I HAVE TO PAY?

I am very disappointed in the run-around I received from both ATT and Samsung.

SHAME ON YOU, BOTH.

 

ps. Post your issues here!

Tutor

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6 Messages

6 y ago

I tried using it in Safe mode also.

 

I ended up downloading Kies 3 and figuring it out myself, last night.

 

It's been almost 24 hours since I reloaded everything and praying this fixed the issue. So far, no overheating and it is charging.

We will see.

 

Otherwise, my friends and I are OUT OF HERE.

Community Support

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15.2K Messages

6 y ago

Hi there @kinsy2323

 

I’m glad to hear you were able to remedy the issues you were experiencing with your Samsung Galaxy S5! Should you experience any further issues, please do not hesitate to let us know and we’ll do everything we can to help!

 

Thanks,

Charise

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