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1 Message

Sat, Sep 19, 2020 9:59 AM

Please Help

I recently purchased a new upgrade and I accidentally ordered a IPhone 11 Pro but I wanted a iPhone 11 Pro Max so what should I do to get the phone I anticipated to get? 

Responses

lizdance40

ACE - Sage

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78.5K Messages

a month ago

You will have to return the phone you didn’t want. If you’ve already opened the box you’ll have to pay the $55 restock fee.

you have only 14 days in which to process a return

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
kdfederer

ACE - Expert

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12.2K Messages

a month ago

No one here can help you, this is a user helping user forum. You need to call AT&T customer service or go to an AT&T store and see if customer service can help you.

This is a user to user forum. I am a user, just like almost everyone else on the site.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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