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1 Message

Mon, Jul 6, 2020 4:59 AM

phone upgrade/swap out

I dropped my phone recently and now I cannot see anything but it still works like it normally does. I wanted to know if I bring it in to AT&T will I be able to get a new phone, preferably an X or higher?



ACE - Expert


40.5K Messages

a month ago

You can buy a new phone. They aren’t going to swap phones for free and ATT won’t take your damaged phone as a trade in. If you are still paying for that phone, you will either need to pay it off or pay in full for the new phone.


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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User

Community Support


128.2K Messages

a month ago

Hey @Lexialways

Breaking your device can put a real damper on the day!

Do you have insurance to fix your phone or are you still within a warranty period? See what you have coverage for! Some physical damage is not covered.

Are you currently eligible for an upgrade on your device?

Check out our online deals or make an in store appointment where you can check out your phone options!

Thank you and stay safe!

Ayla, AT&T Community Specialist

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