Phone Trade In Program
I purchased a new phone back in June. I did the trade in program. When I picked up my new phone at the ATT store, they told me to watch the mail for the package to send back my old phone. After a couple of weeks of not receiving it I chatted with customer service. They said that my account had the wrong address. They were going to fix it and send me a new package. After waiting another couple of weeks, and no package. I got back on chat with them. By this time we are getting close to the 30 days in which I need to send my old phone back to get the credit. After talking to what was probably the 3rd person, they emailed me a shipping label (which turned out to be a warranty return shipping label, not a trade in shipping label) I get the label print it out, and buy my own packaging to send it back and drop it in the mail. Weeks go by and I check my account. Nothing. No credit, still paying the full amount for the new phone. I call ATT today, and the inform me that it was beyond the 30 days and there's nothing they can do. Now at this point they have my old phone (worth $700 in trade) and they basically telling me, too bad, so sad. How can they get away with this? I was waiting on the package and shipping label FROM THEM in order to send the phone back. Granted, yes i wasted 2 weeks or so becuase I had the wrong address in my account. But had I received the second package from them when I called them I would have gotten my old phone in with plenty of time to spare to get the trade in credit.
Oh, and the person I talked to on the phone today says you could have just dropped it off at the ATT store you got the new phone from. I said well, that is nice to know had someone told me that when I purchased the phone. That was never offered to me. Just 'watch for the box to come in the mail to send the old phone back"
I have been a loyal customer to ATT for well over 10 years, and that ends now. They offered me a $350 credit on my bill, which will not go towards the new phone. That is a slap in the face and doesnt even go towards the new phone. This will go towards service.
ATT you have lost a customer today, and I will tell everyone I know who is looking for a plan to go elsewhere.