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Tue, Oct 27, 2020 5:53 PM

Order Status

Placed an online order yesterday at 4:54pm. Went through the order process providing my information, did the credit check, in which it said was completed. Provided the shipping info, paid the taxes for the phone, no deposit was asked. Got the initial email staying that Order status: We're working on your order and it will be delivered between tomorrow and the 30th ; my question is did my order go through successfully? I've read tons of comments starting that orders were cancelled automatically while waiting on orders to be shipped out. 


Brand User

Community Support


157.8K Messages

7 m ago

Hi @pcole928,


Thanks for reaching out! We'd love to help you.


Since two days have passed since your post, we'd like to know if you already received your order. If you haven't, have you checked the current status of your order through our Order Management Portal? If so, please let us know the current status of your order if it still hasn't shipped. 


We look forward to hearing back from you!


Collin, AT&T Community Specialist

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