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Sat, Mar 28, 2020 4:32 AM

Order status: "in progress" why is it taking so long in 2020???

Hello I recently tried to upgrade my Samsung galaxy 9 to and iPhone max pro. I've paid it in full and completed the process only to wake up the next day and see an alert that it need additional info, I call customer service just for them to tell me to cancel it and try to again. Ok. I try two more times, nothing changes. I'm not sure if this is due to COVID-19, but I'd like more of an update. I initially started on 3/17/20 but I've been through the whole process a whole 4 time now, through 3/27/20. there nothing wrong with my address as I've recently gotten a package from AT&T not but a week ago. If theres an issue it's not on my end. I'm honestly so frustrated. I live in valdez, ak the closest AT&T store is 6 hours away, and I cannot go there due to travel restrictions in the military. Idk if I should wait until april 2nd to see if any traction gains or take my business elsewhere.

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ATTHelp

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120.3K Messages

2 months ago

Hey there @Gabriel_907!

 

Let's look into providing you an update on the status of your order and why it may have been cancelled. We recommend that you contact Ecommerce by dialing 866.267.4510 8AM-12AM M-F and 8AM-8PM Saturday and Sunday.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

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