HBO Max - where HBO meets so much more!

New Member


1 Message

Sat, Mar 28, 2020 4:32 AM

Order status: "in progress" why is it taking so long in 2020???

Hello I recently tried to upgrade my Samsung galaxy 9 to and iPhone max pro. I've paid it in full and completed the process only to wake up the next day and see an alert that it need additional info, I call customer service just for them to tell me to cancel it and try to again. Ok. I try two more times, nothing changes. I'm not sure if this is due to COVID-19, but I'd like more of an update. I initially started on 3/17/20 but I've been through the whole process a whole 4 time now, through 3/27/20. there nothing wrong with my address as I've recently gotten a package from AT&T not but a week ago. If theres an issue it's not on my end. I'm honestly so frustrated. I live in valdez, ak the closest AT&T store is 6 hours away, and I cannot go there due to travel restrictions in the military. Idk if I should wait until april 2nd to see if any traction gains or take my business elsewhere.


Brand User

New Member


120.3K Messages

2 months ago

Hey there @Gabriel_907!


Let's look into providing you an update on the status of your order and why it may have been cancelled. We recommend that you contact Ecommerce by dialing 866.267.4510 8AM-12AM M-F and 8AM-8PM Saturday and Sunday.


We hope this info helps.


Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.