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New Member

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1 Message

Thu, Jan 16, 2020 3:12 AM

Order got delayed by a month

I had recently ordered an iPhone 11 upgrade through a call with customer service due to my first order being cancelled by at&t due to them not being able to verify that it was me making the purchase. The new order 's status kept changing from "Preparing to ship" to "Backordered" so I reached out to customer service again to check the actual status of my order. The representing which I contacted through the mobile app specifically stated that my order was going to be shipped on 1/15/20 and should receive it the day by 6:30 PM. However, I now got an email that states that my order has been delayed by an entire month. I have checked the availability of the specific device and it's configuration on the at&t website and it says on there that it's in stock. What exactly is going on? It's getting quite frustrating that it seems to be impossible to purchase a phone from at&t.

Responses

thebattman

New Member

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17 Messages

a month ago

trying to pull a bait and switch, or their inventory system is just that bad.

(edited)

New Member

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3 Messages

a month ago

My Mom's order was also canceled by At&T for "not being able to verify her." Funny thing is, they NEVER even attemped to contact her. None of the customer service people could explain how this verification process happens.