Order cancelled

Been with At&t for almost 8 years now and have NEVER had an issue with getting a new phone online. I've ALWAYS done it. Especially now with covid when I can't go to a store. It was cancelled because they didn't know if I really ordered. I called and confirmed it was me and had to reorder again after they reversed the new upgrade that was showing on me end still. Question being if I reordered is this gonna keep happeneing?