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ShelbyAnne247's profile



1 Message

Saturday, June 22nd, 2019 8:39 PM

Order Canceled "Cant verify it was you..."

I placed a order online to take advantage of a deal and it said it was processing my order for about a hour then all of a sudden it said "

We couldn't verify this order ******* really came from you. For your security, we canceled it. Don't worry, we'll release any funds being held on your card.

Let's try this again. Let us help you reorder your item(s). Visit a store near you and be sure to bring your ID.



It never asked to send them a picture of my I'd and I triple checked my ssn and dob. And my card and billing address are the same. 

Community Support


225K Messages

4 years ago

Hello @ShelbyAnne247,


We can definitely provide you with some more information about how to complete your order. If your order was canceled because we were unable to verify that it really came from you, we recommend that you either try completing your order online once again, or visit Your local AT&T store with your ID to complete the order. Let us know if you have any further questions or concerns.


Sean, AT&T Community Specialist

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