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ghanson

Teacher

 • 

12 Messages

Thu, Feb 20, 2020 9:34 PM

Oops! Device Unlock Portal is having network difficulties

For the last two days the unlock portal gives the goofball error message, "Oops! Looks like we're having network difficulties. Try again later."

I have attempted to get into the portal via Brave, Chrome and Internet Explorer all with the same error message.

Any suggestions as to how to get this process started?

Responses

Accepted Solution

Official Solution

mobilemax

Employee

 • 

796 Messages

2 months ago

Hello,

Seems to be a widespread delay, possibly from more traffic than normal on the portal, att.com/deviceunlock. That is the only path to unlock a phone, but if it's a multi day issue I'd call customer care via 611 form your AT&T phone and say "unlock" when prompted for reason to call. The representative cannot unlock your device, but can try it online and offer a resolution if they get the same error.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ghanson

Teacher

 • 

12 Messages

Max,

Thank you for the reply. I followed your suggestion and spoke to a Tech Support person who confirmed the portal has been "experiencing difficulties." He was able to execute the unlock application and provide the unlock code to me.

It was an exemplary customer service experience and I thank you for getting it started.

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