Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Trade In and Get Rewarded!
ghanson's profile
Helpful 1
#1 Star!
10th stratosphere!



13 Messages

Thu, Feb 20, 2020 9:34 PM

Oops! Device Unlock Portal is having network difficulties

For the last two days the unlock portal gives the goofball error message, "Oops! Looks like we're having network difficulties. Try again later."

I have attempted to get into the portal via Brave, Chrome and Internet Explorer all with the same error message.

Any suggestions as to how to get this process started?

Accepted Solution

Official Solution




797 Messages



Seems to be a widespread delay, possibly from more traffic than normal on the portal, att.com/deviceunlock. That is the only path to unlock a phone, but if it's a multi day issue I'd call customer care via 611 form your AT&T phone and say "unlock" when prompted for reason to call. The representative cannot unlock your device, but can try it online and offer a resolution if they get the same error.



13 Messages


Thank you for the reply. I followed your suggestion and spoke to a Tech Support person who confirmed the portal has been "experiencing difficulties." He was able to execute the unlock application and provide the unlock code to me.

It was an exemplary customer service experience and I thank you for getting it started.

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.