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2 Messages

Tue, Mar 31, 2020 7:50 PM

Old phone mailed back but was lost by postal service

I recently mailed back my old iphone 6s I have the tracking numbers but it never made it to the ATT processing center in TN. Now what do I do? It was going to offset the cost of the new phone by $600.


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120K Messages

2 months ago

Hello @mattn1,


Thank you for reaching out to us. To ensure you get the assistance that you need as quickly as possible, we encourage you to Contact us via voice or chat at the link provided for further assistance. Simply choose your product, and then scroll down to the bottom of the page for a chat live link. Our teams can assist real time, and there won't be a delay in response which may occur in forums. Hope this helps!


Sean, AT&T Community Specialist

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