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4 Messages

Wednesday, August 12th, 2020 9:43 PM

Note 20 Promo (TRADEINOFFER20) - limit on # of lines upgrading?

My account has 10 lines and I want to do the Note 20 upgrade promo for 9 of those lines which would require 9 trade-ins.  Is this doable even though the fineprint on the site shows "Limit: 5 qualifying wireless devices per 12 month period."?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution


Community Support


207.5K Messages

2 years ago

We can definitely help you with Trade-in questions, @rohnin.

The Samsung Galaxy Note20 5G for FREE Trade-in offer is an amazing deal.

You're exactly right! There is a 5 device trade-in limit per wireless account per 12 month period. That was a good catch.

We encourage you to upgrade the lines you want as quickly as you can as its our most popular offer out there. Please let us know if you have other questions. Thank you!

Keny, AT&T Community Specialist

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