Non-Smartphone Data plan won't upgrade to Unlimited Smartphone data
Ok so... several years ago when the iphone first came out I had a line added to my mom's plan and got one. I, of course, signed on for the unlimited data and she decided that she would go ahead and upgrade her phone so that she could do the unlimited data also. The kicker here was that she did not get a smart phone (I laughed, but she said she wasn't ready to make that jump yet). Fast forward a few years... Her phone craps out and she finally decides to upgrade to a smart phone. This was right about the time that AT&T decided to start bullying people out of the unlimited plans. She got a new phone and AT&T defaulted her to a data plan (NOT unlimited). When we noticed it, we called in and were told that there was nothing that could be done and that her unlimited was dropped off bc it was not the "smartphone" version of the plan (and that was after being hung up on and the call being dropped about 7 times). We were livid, but she has only gone over a handfull of times (which in reality has cost a crap ton over time), so we dealt with it. I have a 4S with unlimited data and my phone is on the fritz. It has been for months but I keep holding on because I don't want all of that to happen again. I actually do use a lot of data for work and I refuse to upgrade and lose it. There was a "grandfathered for life" thing that was supposed to happen, but we were already screwed once... How do I avoid this happening again? I have found customer service to be less than helpful on the matter and with AT&T being so crafty about jacking people over I feel like I am about one mouse click away from being screwed.