No discount on Family Data Plan
I have been with AT&T for many years. I started with 4 Galaxy S3 cell phones on our Family Share Plan. When I first had a Family Data Plan was when each of our cell phones had the share unlimited calling and text and a 200mb data per phone. Then came a new Family Data Plan with unlimited call and text and I picked the 10gb Data to share to take advantage of the discount that that plan gave per phone, (normal $40 a month per phone with a $25 discount a month per phone). Two months ago, my granddaughter asked if she can be added to my Family Plan, she has her own phone. I added her and she receives the same discount as the rest of our phones. Last month I seen that our Sams Club was going to have sales for the Galaxy S5's. I called AT&T and told them what my plan was. Since my S3's were coming off of contract next April 1st, if there was a way when that bhappens to port the S3's phone numbers to the new S5's and get rid of the new S5's phone numbers that will be assigned when purchased. I told them that I wanted to take advantage of this sale now instead of waiting till April and maybe not finding a sale then. I called at least 3 times in a two week period and talked to AT&T about this upcoming purchase. I bought 4 new S5's and put them on the Family Share Plan. Last night my daughter called and said that my granddadughter's phone had broken and that she will give her old S3 to her. She asked me to call AT&T and have my granddaughter's LG phone taken of the plan. I called AT&T and requested that action be done. The rep then looked at the monthly cost and the data usage history and said she could same me money by putting me on a lower Data Plan and told me something like close to $300 a month. I asked why so much and was told that since the S5's were bought at a reduced price on a two year contract, that each one would be $40 a month with no discount. I didn't understand why. She went on to explain if I didn't buy it on the Next program that there wouldn't be any data discount and that's the way it is. I said no one ever told me this either when I called three seperate times to AT&T or when I purchased the phones at Sams Club. I went on line and nowhere else does it mention this new policy except on the Rate Plans themselves. Mind you I was not looking for a Rate plan since I already had one I liked established. This practice really upset me, very deceptive. I will consider another provider when my current two year contract is up. AT&T you lost a loyal customer.