Contributor
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1 Message
New phone upgrade
I've been advised I'm eligible for an upgrade. Went to store & rep upgraded our "service" to 10GB. Great! Then when I wanted to get a new phone just as my spouse did a few months back, I couldn't get the SAME thing for $ .99! So ok, I'll get a newer version but no matter what, I'm out of pocket today no less than $45. UNFAIR!! Look how long we've been customers. It would seem to me that's the least you guys could do is waive this charge!!!! What's the deal?
kdfederer
ACE - Expert
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13K Messages
9 years ago
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21stNow
Professor
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2.7K Messages
9 years ago
It sounds like your spouse renewed a two-year contract. It also sounds like you looked at purchasing a phone on the Next plan which allows you to upgrade at any time, but you are financing the full cost of the phone (~$600) in installment payments. With Next, you pay the sales tax upfront and the rest of the cost of the device over 20 or 26 months. You can still get a new phone on a two-year contract if it has been two years since your last upgrade, but you will pay more monthly for your device fee if you do a two-year contract for a device now.
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