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New Member

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1 Message

Wed, Apr 1, 2020 12:12 AM

New phone and new SIM Card got activated on the wrong number

I was activating my brother's new phone (Samsung Galaxy S20+) with the new sim card that accompanied the phone. When I used att.com/activates to activate the phone, it activated using my mother's number even though I entered my brother's number into the prompt boxes. Now, my mother's line on her iPhone is no longer reachable. I've been trying to call ATT Support for help but given the circumstances around COVID-19, I understand why the support is not so reachable lately. How do we fix this ASAP?

New Member

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25 Messages

2年前

I just put my headset on, and found something to do, and waited. Someone will eventually pick up. I can't say they will be in the best mood. But you need to get it fixed, so put your patience cap on and just hold the line. I think I waited about 20 mins or so.

ATTHelp

Community Support

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189.5K Messages

2年前

Hello, @abigailbc,

 

Thanks for reaching out. Were you able to get through and receive help? If not, besides calling 800.331.0500 between 7am and midnight for assistance, you can also chat with us via CHAT LIVE on the contact AT&T page.

 

Have a great weekend.

 

James, AT&T Community Specialist

New Member

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4 Messages

1年前

Hello,  the replacement phone I received in the mail from AT&T has the wrong phone number associated with it.  Not sure how to fix this. 

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