Trade In and Get Rewarded!

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1 Message

Fri, Jan 14, 2022 2:59 PM

Never Received Trade In Confirmation Number or Return Packaging

Completed a trade-in transaction in store on 11/13/21 for phone and return packaging to be shipped to me. Received the phone but never got a trade-in confirmation number or return packaging in the mail/


Community Support


180.3K Messages

10 d ago

We'll be happy to guide you in the right direction @mwood.


For assistance with your trade-in, you'll need to reach out to the trade-in department. They are available weekdays from 7 AM to 7 PM and weekend from 9 AM to 5 PM at 1-888-445-6005. Since you don't have the confirmation number, you may want to have something like the IMEI of the old devices available for them.


Please let us know if you have any additional questions or concerns; we'll be happy to assist. 


Darais, AT&T Community Specialist 

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