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New Member

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2 Messages

Fri, Oct 30, 2020 8:47 PM

My wife sent trade in phone with the return label from new IPhone - I havent got a refund in 5 months

My wife sent trade in phone with the return label from new IPhone - I havent got a refund in 5 months. I've called 611 numbers and they said they escalated. The also said they will look for the phone in warehouse. Still no refund. Who can help?

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Employee

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15.8K Messages

a month ago

you sent it using the incorrect labels those labels were for the new iphone return in the event you did not like them, you need to call and have them trace the  imei

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New Member

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2 Messages

a month ago

Ive called at least 20 times and I know I she sent the wrong labels but nobody has found the old phone. Wouldn't AT&T have the tracking labels for the new phone return? They all say no.  I don't even know the IMEI for the old iphone

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