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2 Messages

Sunday, December 30th, 2018 5:27 AM

Misleading ship dates showning on online att iPhone store

I ordered an iPhone 8 256 GB from an ATT store on Dec 21.  Store employee stated that the phone would definitly arrive by Dec 23.  On Dec 26 I received an email order status shipping update of Jan 24.  The ATT online phone store currently shows this exact iPhone 8 available for shipment by Jan 2-4.  I called the ATT online store customer service line.  After repeatedly asking if iPhones were available, the representative finally admitted that the iPhones were all back ordered and the information about ship dates on the online store is incorrect.  This is a serious ATT customer service problem (false and misleading ordering information0 that needs to be fixed.

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