Misleading Phone Plan Switch
My family recently changed to the AT&T family plan at the store in Missouri City Texas, that we all see on the commercial with the baby, and my parents did not have smart phones. When we went to the store to switch plans one of the customers service reps helped us pick a new phone and told us about the 12 month or 18 month plan, but failed to mention the very small print on the bottom or show us it. 12/18 months does not buy you the phone, but 20/24 does. This is very misleading and very disspointing to find out about this only after my dad asked the right questions in the store 2 months later.
We also bought my mother a new smart phone because we thought the 12 months was a good deal, but again we were mislead.
The customer service is misleading my family to think that the phones were cheaper than they were because of the hidden fees. This whole situation is very unethical of your company.