Trade In and Get Rewarded!
KA1992's profile

New Member

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1 Message

Saturday, March 25th, 2023 6:33 PM

Messed up the trade in process…now what?

Ok — Like an (Edited per community guidelines), I literally did this:

“Do not use the shipping label that came with your NEW phone. That label is used to return the New Device and will not be sent to the AT&T Trade-In Program facility”.

so, now what can I do to get my trade-in credit???

ATTHelp

Community Support

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215.6K Messages

3 months ago

Hello KA1992, we're here to help with your Trade-in return.

 

Let's meet in a Direct Message, so that we can troubleshoot your Visual voicemail. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

Looking forward to speaking with you.

Carlton, AT&T Community specialist

New Member

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2 Messages

2 months ago

I did the EXACT same thing. What was your outcome?

ATTHelp

Community Support

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215.6K Messages

2 months ago

We want to look into that trade-in for you, JD1977. Let's meet in a Direct Message (DM).

 

Make sure to check your Direct Message Inbox for a message we'll be sending you. Your Inbox is the chat icon located next to the bell icon in the upper right corner of the Forums page.

 

When it comes to trading in a phone that you own you will want to follow the steps in the last bullet under Important FAQs when you visit How to return your trade-in to AT&T - Information and Help from the AT&T Community.

 

That article contains other important details to consider when sending in your eligible trade in device. Make sure you check out Things Not To Do, Shipping & Important FAQs for details about what to do and what not to do before you ship your device.

 

Be sure to keep an eye on your DM for that message. We want to look into this for you in order to get you a resolution.

 

Lar, AT&T Community Specialist

Ruddy64

New Member

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59 Messages

2 months ago

What did it say on the return label? Tennessee or Texas? I sent my trade in phone in the box that new phone came in and it went to proper place. I got my credits in three months.

New Member

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2 Messages

2 months ago

My label just had 56901 for a zip code and said Pitney Bowes Returns, Parcel Return Service. I looked it up and it is Washington, DC 

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