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Buddy8838's profile

New Member


1 Message

Friday, March 31st, 2023 8:35 PM

Messed up my trade in shipping

I sent my XS trade in phone back in the box that came with my new phone. Said Pitney bows on it. A week later I get a white box that said trade in AT&T. Now what do I do? I sent my phone to who knows where. Then to boot I sent my iPhone 8  back in the box that was for my iPhone XS now I got everything all screwed up. Help!! 

Community Support


232.2K Messages

1 year ago

It's understandable why you want to address those trade-ins you mailed off, Buddy8838. Let's meet in a Direct Message (DM) to discuss those packages.


Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.


When it comes to sending your eligible trade-in devices to us, there are instructions you can follow to make sure they reach their intended destination. View the details under Important FAQs at How to return your trade-in to AT&T - Information and Help from the AT&T Community.


The section Things Not To Do, Shipping & Important FAQs contains helpful tips on what to do before sending your equipment to us. Check it out!


Make sure to keep an eye for a message being sent to you in the DM. We want to help you reach a resolution with your trade-in.


Lar, AT&T Community Specialist

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