New Member
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2 Messages
Lost tracking number for prepaid label
I sent my phone on October and now in February AT&T is charging me because they didn’t recieve the phone. I talk with USPs many times because as It was a long time ago I lost the tracking number. I was told two different ways to recover it when I called to customer service but USPS said that AT&T must have the tracking number because they bought the prepaid label from them. I need help because I don’t know what to and definitely I don’t have money to pay for the no return fee.
ATTHelp
Community Support
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214.9K Messages
3 months ago
Hi there @Maylen_c09, we understand the impact of being charged for a returned device.
Let's start with:
Please let us know a few more details like on what day the device was sent back, so we can investigate more options.
Thank you.
Ashley, AT&T Community Specialist
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Maylen_c09
New Member
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2 Messages
3 months ago
It was part of a next upgrade. I sent it on October 21 or 22.
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ATTHelp
Community Support
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214.9K Messages
3 months ago
Thank you for your response, @Maylen_c09.
Let's meet in a Direct Message by locating the chat icon next to the bell icon in the upper right-hand corner of the forums page, in order to look into your account for any charges of the device not being returned.
In the meantime, please gather your account information.
We look forward to assisting you soon.
Ashley, AT&T Community Specialist
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