Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Trade In and Get Rewarded!
Maylen_c09's profile

New Member

 • 

2 Messages

Saturday, February 25th, 2023 4:28 AM

Lost tracking number for prepaid label

I sent my phone on October and now in February AT&T is charging me because they didn’t recieve the phone. I talk with USPs many times because as It was a long time ago I lost the tracking number. I was told two different ways to recover it when I called to customer service but USPS said that AT&T must have the tracking number because they bought the prepaid label from them. I need help because I don’t know what to and definitely I don’t have money to pay for the no return fee.

Community Support

 • 

232.4K Messages

1 year ago

Hi there @Maylen_c09, we understand the impact of being charged for a returned device.

 

Let's start with:

  • Was this return a part of an upgrade and trade-in?

Please let us know a few more details like on what day the device was sent back, so we can investigate more options.

 

Thank you.

 

Ashley, AT&T Community Specialist 

New Member

 • 

2 Messages

1 year ago

It was part of a next upgrade. I sent it on October 21 or 22.

Community Support

 • 

232.4K Messages

1 year ago

Thank you for your response, @Maylen_c09

 

Let's meet in a Direct Message by locating the chat icon next to the bell icon in the upper right-hand corner of the forums page, in order to look into your account for any charges of the device not being returned.

 

In the meantime, please gather your account information.

 

We look forward to assisting you soon.

 

Ashley, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.