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piotrp1985's profile

Tutor

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4 Messages

Sun, Sep 6, 2015 10:00 PM

LG G Flex 2 upgrade device software

Hello community,

 

I would like to update my ATT LG G Flex 2 (H950) phone to the latest phone version (Android 5.1.1) as per:

http://www.att.com/esupport/article.jsp?sid=KB426907&cv=820

 

I've been trying to trigger the update process manually with no luck so far. Getting pretty annoyed.

 

If there are any ATT technical staff on here who would be able to push the update to me, I would be greatful. I can provide my gophone acc # privately.

 

Thanks

Community Support

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15.2K Messages

6 y ago

Hi there! @piotrp1985 thanks for posting your concerns. I’m sorry to hear you’ve had issues with your OS update.

 

So I can further assist you, please private message me by clicking here and provide your name and a good contact number.

 

We will contact you within two business days, between the hours of 11:00 am to 7:00 pm CST

 

Thanks!

Charise

Contributor

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3 Messages

6 y ago

Hi,

 

I am having the same issue with getting the LG Flex 2 FOTA upgrade to 5.1.1. Could anyone provide assistance on how I can get my phone to recieve the latest firmware upgrade?

 

Thanks in advance.... Pascal

ACE - Sage

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90.5K Messages

6 y ago

@BlackCOCO

@piotrp1985

 

Are you using the phone on ATT?

 

ATT can only send OTA updates if you are using ATT with an ATT SIM card.  

Contributor

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3 Messages

6 y ago

Hello,

 

Yes, I am using ATT with the ATT SIM card. I took used the SIM card from the old ATT phone. Everything works fine except I am not able to received OTA updates.

 

ACE - Sage

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90.5K Messages

6 y ago

You can call and put in a ticket.  I got an update the next day by doing so.

 

 

Contributor

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3 Messages

6 y ago

I did and the ATT Rep told me to call LG. I contacted LG and was told it can only be update OTA by ATT. I can not believe that I need to put in a ticket for an OTA firmware update.

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