Tutor
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4 Messages
LG G Flex 2 upgrade device software
Hello community,
I would like to update my ATT LG G Flex 2 (H950) phone to the latest phone version (Android 5.1.1) as per:
http://www.att.com/esupport/article.jsp?sid=KB426907&cv=820
I've been trying to trigger the update process manually with no luck so far. Getting pretty annoyed.
If there are any ATT technical staff on here who would be able to push the update to me, I would be greatful. I can provide my gophone acc # privately.
Thanks
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi there! @piotrp1985 thanks for posting your concerns. I’m sorry to hear you’ve had issues with your OS update.
So I can further assist you, please private message me by clicking here and provide your name and a good contact number.
We will contact you within two business days, between the hours of 11:00 am to 7:00 pm CST
Thanks!
Charise
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BlackCOCO
Contributor
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3 Messages
8 years ago
Hi,
I am having the same issue with getting the LG Flex 2 FOTA upgrade to 5.1.1. Could anyone provide assistance on how I can get my phone to recieve the latest firmware upgrade?
Thanks in advance.... Pascal
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formerlyknownas
ACE - Sage
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110.7K Messages
8 years ago
@BlackCOCO
@piotrp1985
Are you using the phone on ATT?
ATT can only send OTA updates if you are using ATT with an ATT SIM card.
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BlackCOCO
Contributor
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3 Messages
8 years ago
Hello,
Yes, I am using ATT with the ATT SIM card. I took used the SIM card from the old ATT phone. Everything works fine except I am not able to received OTA updates.
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formerlyknownas
ACE - Sage
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110.7K Messages
8 years ago
You can call and put in a ticket. I got an update the next day by doing so.
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BlackCOCO
Contributor
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3 Messages
8 years ago
I did and the ATT Rep told me to call LG. I contacted LG and was told it can only be update OTA by ATT. I can not believe that I need to put in a ticket for an OTA firmware update.
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