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st0wzz's profile

Tutor

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4 Messages

Tuesday, March 7th, 2017 3:15 PM

KDZ / TOT for LG G5 H820

Hello,

 

I live outside US so I can't get the OTA.  When I buy this phone, I need to get the full features that it must have.  So I request you to provide me and the other users like me the latest updated OTA together with KDZ files for my phone - H820.

 

Thanks a lot!

Community Support

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232.9K Messages

7 years ago

Hello @st0wzz!

 

 I do understand wanting to have the latest updated on your phone.  I will be more than happy to help!

 

Any unlocked device not connected to the AT&T network or towers is unable to receive software updates over the air.  I do sincerely apologize about this.  However, if you have an AT&T SIM card, you can insert it into the phone to see if you are able to receive the update.

 

Should you still not be able to get updates even with an AT&T SIM, what I would recommend doing is contacting LG to see if they have any files to download.

 

I hope this helps! Have a fantastic day!

 

Katherine, AT&T Community Specialist

ACE - Expert

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23.9K Messages

7 years ago


@st0wzz wrote:

Hello,

 

I live outside US so I can't get the OTA.  When I buy this phone, I need to get the full features that it must have.  So I request you to provide me and the other users like me the latest updated OTA together with KDZ files for my phone - H820.

 

Thanks a lot!


@st0wzz

 

lesson learned dont buy us carrier branded phones and expect updates.

Tutor

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4 Messages

7 years ago

I contacted LG, and they said I came back to AT&T. Awesome!

Why LG and AT & T are so hard on customers? Why Verizon (VS987), T-mobile (H830) can provide KDZ files?

 

ACE - Expert

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23.9K Messages

7 years ago

Because att looks at the software they preload is there's which it is.

Tutor

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4 Messages

7 years ago

ACE - Expert

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23.9K Messages

7 years ago

It means there not going to release the files online for you to download. The phone sold so bad there are no leaks of the updates like there are with the Samsung s7 series. That and lgs convoluted build numbers.

Contributor

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3 Messages

7 years ago

Even if I am outside US I can get updates with AT&T prepaid card?

ACE - Expert

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23.9K Messages

7 years ago

Nope. Has to be connected to the att network here in the USA.

Tutor

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2 Messages

7 years ago

I have AT&T LG G5 Unlocked, currently connected to AT&T network and I'm still not able to receive nougat update.  It says your phone is up to date check again in 19 hours.  Ridiculous.

Contributor

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2 Messages

7 years ago

I need to update my h820. Cdc file when it will be available? I'm out of the USA

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